UPDATE: As pointed out in the comments, despite the initial claims that ticket buyers had not been notified that they would lose their tickets without confirmation, an email was sent out warning that July 9th was the deadline. Sadly, it seems to have gone into many people’s spam folders, resulting in unhappiness and hell breaking lose.
“Oh no! Our team has noticed that you’re currently in violation of the NYCC badge rules. Make sure all your NYCC badges are assigned to a Fan Verified account that was eligible for the presale, and those friends or family members have accepted the transfer!
Remember: each Fan Verification account can only be assigned to one badge per day.
Your badges need to be assigned and confirmed by Sunday, July 9 or we will remove the badge from your order and refund you.
Log into your Fan Verification Hub to see your badges and make sure they’re properly assigned!
Don’t hesitate to reach out to our customer service superheroes customer service superheroes for help if you’re running into any issues.
The NYCC Team”
Many fans looking forward to attending New York Comic Con were greeted with painful surprises in their email inboxes today. Messages were sent out saying that parts of ticket orders had been cancelled and refunded, with no explanation as to which tickets or why. Fans who logged into their ShowClix accounts found the answer there as to which tickets had been cancelled. If you bought tickets for a friend, and that friend did not log in to ShowClix to claim the transfer of those tickets to their own ShowClix account, those tickets were cancelled and refunded.
There were a lot of confused reactions on Twitter today.
I bought NYCC tickets in the presale a few weeks ago. I just got an email informing me that I’m being refunded for 1 ticket. No explanation. What’s up #NYCC
— Thomas Ellengold (@TEllengold) July 13, 2018
— Kiara Bermudez (@QueenKiara20) July 13, 2018
This confusion was caused by a new change in the ever evolving process of buying tickets to New York Comic Con. As of last year, fan verified email addresses had to be entered in at the time of purchasing tickets. This allowed friends to purchase tickets for each other while still combating scalping. If you didn’t provide a fan verified email address at the time of sale for each and every ticket, you couldn’t buy tickets. The added step of transferring tickets is new this year. Emails were sent out to customers on June 10 saying they needed to accept the transfer of their tickets. However, New York Comic Con never provided a deadline for transferring tickets, so no one knew that they had to be transferred by July 12. In this case, if you snoozed, you definitely lost.
Much of this confusion could have been avoided had New York Comic tweeted and emailed a clear deadline date for the transfer of tickets, or even a reminder that fans still had an outstanding transfer that needed to be claimed, neither of which happened. This is a clear dropping of the ball on New York Comic Con’s part, with no recourse being offered for those affected.
As noted to above, fans were notified, however, many emails about it seem to have not reached their destination.
A call to ShowClix’s customer service line to find out what fans could do to get their tickets reinstated led to being told by a ShowClix representative to contact New York Comic Con directly at (888) 605-6059. Calling that number yielded in a ReedPop representative explaining that if anyone’s tickets to NYCC 2018 were cancelled due to this reason, there was nothing that could be done and they would need to buy tickets again in the general ticket on-sale taking place online this Sunday, July 15 at 10 AM eastern.