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UPDATE: As pointed out in the comments, despite the initial claims that ticket buyers had not been notified that they would lose their tickets without confirmation, an email was sent out warning that July 9th was the deadline. Sadly, it seems to have gone into many people’s spam folders, resulting in unhappiness and hell breaking lose.

“Oh no! Our team has noticed that you’re currently in violation of the NYCC badge rules. Make sure all your NYCC badges are assigned to a Fan Verified account that was eligible for the presale, and those friends or family members have accepted the transfer!
Remember: each Fan Verification account can only be assigned to one badge per day.

Your badges need to be assigned and confirmed by Sunday, July 9 or we will remove the badge from your order and refund you.

Log into your Fan Verification Hub to see your badges and make sure they’re properly assigned!

Don’t hesitate to reach out to our customer service superheroes customer service superheroes for help if you’re running into any issues.

The NYCC Team”

Many fans looking forward to attending New York Comic Con were greeted with painful surprises in their email inboxes today. Messages were sent out saying that parts of ticket orders had been cancelled and refunded, with no explanation as to which tickets or why. Fans who logged into their ShowClix accounts found the answer there as to which tickets had been cancelled. If you bought tickets for a friend, and that friend did not log in to ShowClix to claim the transfer of those tickets to their own ShowClix account, those tickets were cancelled and refunded.

There were a lot of confused reactions on Twitter today.

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This confusion was caused by a new change in the ever evolving process of buying tickets to New York Comic Con. As of last year, fan verified email addresses had to be entered in at the time of purchasing tickets. This allowed friends to purchase tickets for each other while still combating scalping. If you didn’t provide a fan verified email address at the time of sale for each and every ticket, you couldn’t buy tickets. The added step of transferring tickets is new this year. Emails were sent out to customers on June 10 saying they needed to accept the transfer of their tickets. However, New York Comic Con never provided a deadline for transferring tickets, so no one knew that they had to be transferred by July 12. In this case, if you snoozed, you definitely lost.

Much of this confusion could have been avoided had New York Comic tweeted and emailed a clear deadline date for the transfer of tickets, or even a reminder that fans still had an outstanding transfer that needed to be claimed, neither of which happened. This is a clear dropping of the ball on New York Comic Con’s part, with no recourse being offered for those affected.

As noted to above, fans were notified, however, many emails about it seem to have not reached their destination.

A call to ShowClix’s customer service line to find out what fans could do to get their tickets reinstated led to being told by a ShowClix representative to contact New York Comic Con directly at (888) 605-6059. Calling that number yielded in a ReedPop representative explaining that if anyone’s tickets to NYCC 2018 were cancelled due to this reason, there was nothing that could be done and they would need to buy tickets again in the general ticket on-sale taking place online this Sunday, July 15 at 10 AM eastern.

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22 COMMENTS

  1. This incident is a New York Con. Nothing comical about it.

    This is an extraordinary and painful insult to loyal NYCC ticket-buyers, who already have to go through multiple hoops to legitimately buy tickets.

    ReedPop sent confirmation emails on June 10 to pre-sale buyers. There’s nothing in those emails, nor in the order process or on the NYCC site, indicating any post-purchase requirement to maintain tickets that have already been purchased.

    ReedPop does a lot of things right. But it’s totally wrong in this case. They botched this and screwed a large number of people in the process. They now need to do the right thing by restoring the tickets that they unjustifiably cancelled.

  2. I got an email warning stating the deadline was July 9. So while they have made the process more complicated and annoying every year to buy tickets, at least some of us were given fair warning. This headline is needlessly clickbaity.

    “Oh no! Our team has noticed that you’re currently in violation of the NYCC badge rules. Make sure all your NYCC badges are assigned to a Fan Verified account that was eligible for the presale, and those friends or family members have accepted the transfer!
    Remember: each Fan Verification account can only be assigned to one badge per day.

    Your badges need to be assigned and confirmed by Sunday, July 9 or we will remove the badge from your order and refund you.

    Log into your Fan Verification Hub to see your badges and make sure they’re properly assigned!

    Don’t hesitate to reach out to our customer service superheroes customer service superheroes for help if you’re running into any issues.

    The NYCC Team”

  3. The folks would have received an email (like I did) from nycc saying there is an issue and they had until the 9th to get it fixed or the ticket will be released and refunded. It’s cause the person you transferred the ticket to didn’t accept the ticket. So they did send out a heads up before.

  4. I dont see how this is hell breaking loose. More like idiots who cant read/dont read their email or just cant follow steps.

  5. I bought tickets for two friends and they all confirmed their tickets upon receiving the email and following instructions by clicking the link before the cancellation date clearly mentioned in the email.

    This is no one’s fault except that of the people who do not know how to follow directions.

  6. What do I have to go through hell to get tickets for the stupid Comic Con? Is Comic-Con essential like food or medicine? And then you call The Click dopes, and they tell you that there’s nothing that can be done, you have to buy tickets again. They make the mistake and they tell you there’s nothing that can be done. Maybe what comic con and the click idiots need is a class action lawsuit.

  7. Here’s an answer to the snide remark of the dumbass who goes by the name of Simon. No you idiot, this is not about idiots who can’t read. This is about a system-wide failure. Maybe you should take your freaking head out of your ass and start reading something, before you criticize others reading ability. What a dope.

  8. And now, another schmuck who goes by the name of Kris, states that there was no problem. That we were given a heads-up to make certain adjustments before a deadline. Well I made the adjustments within the deadline, and I expect that 5000 other people probably did the same thing. But yet our tickets were still canceled. So Kris shut up

  9. The same day you paid for the tickets was the day emails went out telling u someone assigned a ticket to you, and you had to confirm your email. There is no reason for ppl to not have done this back then.

    People wanna get mad at NYCC/Reed POP because they themselves were lazy and didnt do what they should have done.

    Stop trying to blame others for your dumb decisions.

  10. Glad I haven’t bothered. It’s fucking Comic-Con for Christ sakes. Why make it so hard to get in. It’s the most annoying process. Easier to get tickets to Billy Joel concerts that are sold out.

  11. This is totally wrong they refunded one of my tickets and I emailed them to explain to them that I am bringing my child with me he does not have it email address so now I’m stuck with one ticket to Comic-Con and now I have to get in line for Sunday’s July 15th which will probably sell out in minutes. This is totally wrong they are making it entirely too hard and too many Hoops to go through just to go to this event.

  12. I never got the e-mail saying we had until July 9th to transfer the tickets. My friend’s tickets were cancelled. This is some bullshit.

  13. So Sad, that people lost their tickets but sadder still is the NEED for people to bash people calling them lazy & other such derogatory terms. Its called a mistake, you make them, everyone makes them. People assumed the process was complete and ignored the email or missed it because god forbid that in a world where the average person receives dozens if not 100’s on electronic correspondences each day (I’m including facebook, Instagram, Etc.) that they miss an email outlining an additional step never before used to complete the ticket transaction. Sorry you are all such haters, I ran out of text, can’t feed anymore TROLLS. ;)

  14. I checked my emails & I did not get any email regarding the added step. I only got the link to purchase, confirmation of purchase, & notice of refund.

  15. Ian, I had the exact same as you. I only got the link to purchase, confirmation of purchase, and refund. My friend missed the e-mail about transferring. It seems like a harsh penalty.

  16. I had mine cancelled, didn’t see the email as it went to spam, is what it is. Had no problem re-buying tickets today and transferred them this time so no mistake. A shitty system no question, but it all worked out in the end

  17. Mine were cancelled and neither me nor the guy who bought them got a warning. You don’t have this many people with problems and still get to blame it on user error. What a disaster.

Comments are closed.