We have no horse in this race, never having done any print-on-demand, and we’re completely ignorant as to who is the best and who isn’t. However we received a letter from a creator we know well recounting his POD headaches. We’ve edited this down a bit, and it does seem to be more a problem with the process in general than a rip off, but it does seem to be a cautionary tale for anyone who is expecting a speedy turnaround on their books.
Okay, this may be a non-issue for most. Maybe, it’s just happening to me, but it’s starting to turn into a very frustrating nightmare. As far as I know there aren’t to many choices [for print on demand] out there. www.comixpress.com and www.ka-blam.com are the only two I know of, outside of Lulu (and Lulu is just way to expensive ) that offer to sell your comics from their site, (Lulu no do that) which is really helpful.
I signed on with comixpress.com to get the first issue of [my comic] printed, and yes, they did a fine job, but since then I’ve been able to get a reply to my e mails to them once. I have people telling me they’ve ordered my book and haven’t received it. Again, no reply to my e mails. There’s supposed to be a section on their site where you can check your order status, but I’ll be dammed if I can find it.
I’ve tried using Ka-Blam in rebuke, but once I signed on with them, my user name got declared invalid by their system, and it won’t even let me reregister because “someone is already using that info.” My e mails to them also go unanswered and they even have a hot line which I’ve called. Also, no answer.
So, I’ve got potential readers miffed at ME for leading them to order something they haven’t gotten, and small press conventions passing me by because I can’t get a response.
Later this creator wrote that he had heard from someone at Kablam with information on how to log onto the site, and though it hadn’t worked at least they had replied to him.
So, this sounds like ordinary snafus but it’s best to make sure what your turnaround time is when going with a POD printer.